The Georgia Restaurant Association’s blog published Joseph Sullivan’s article on the Consumer Review Fairness Act (CRFA.) Previously, restaurant owners could seek damages against consumers who left negative reviews, no matter how honest. Restaurant owners will see a change as the CRFA protects consumers right to leave negative, honest reviews. In his article, Mr. Sullivan discussed what is allowed under the CRFA and what restaurant owners can do to ensure compliance with the CRFA.
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Compliance Update: The Consumer Review Fairness Act
Despite the passage of the CRFA, businesses operating in the restaurant industry will still be afforded the opportunity to seek damages against consumers (and, many times, other business competitors) who post false negative online reviews in violation of the law.